Refund Policy

1. Full Refunds

You are entitled to a 100% full refund under the following circumstances:

• We reject your order after payment has been received (e.g., service disruption, unserviceable request).
• We are unable to start your order within 72 hours of payment verification.
• You cancel your order before our administration reviews and approves it.

2. Partial / Pro-Rata Refunds

If a service provider marks an order as Partially Delivered or cancels mid-delivery, we issue a pro-rata refund for the exact undelivered quantity.

3. Non-Refundable Scenarios

• Completed Orders: Once an order is completed, no refund will be issued.
• Follower Drops on Non-Refill Services: Followers or engagement that drop over time on services marked "No Refill" are strictly non-refundable.
• Private Accounts: If your account is set to private while the order is active, causing delivery to fail, no refund is granted once service dispatch has begun.
• Incorrect Links: If you supply an incorrect, mistyped, or wrong username/URL and the order has started, it cannot be refunded.

4. Refund Method & Processing Window

Approved refunds are sent directly back to the original payment method used during checkout (your personal eSewa ID or Wise account). Refunds are processed within 3 business days of approval.

To inquire about a refund, please contact customer support with your ORD-XXXXXXXX order code and payment transaction ID.